Vacancy: Technical Support Engineer at Talents and Skills Africa Consulting LLC

Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description
The Technical/Field Service Engineer provides customer support, repair, testing of all equipment, and performs field service calls and installations as stated below:

Installation & Service support:

  1. Responsible for the installation of equipment, applications, and getting the final acceptance from the customer.
  2. Responsible for keeping equipment fully operational.
  3. Troubleshooting, diagnosing and resolving issues.
  4. Monitor and maintain computer networks.
  5. Prioritizing and managing workflow.
  6. Respond to customer’s calls, emails and act accordingly regarding issues.
  7. Maintain good and smooth communication with customers through different channels like phone, email and web.
  8. Maintaining procedural documents and reports
  9. Trains customers on the use of equipment and applications.
  10. Ability to learn and work on changing technologies.
  11. Establish and maintain good working relationships with customers and other professionals.

Installs Upgrades:

  1. Handles in-house customer repairs
  2. Promote service replacement parts, service contracts
  3. Prepare quotations for service issue when the system out of warranty
  4. Prepare quotations for parts and service contract

Communication:

  1. Make sure that communication is clear and trustworthy.
  2. Generate a report after every visit to the customer to be submitted to your supervisor immediately after each visit
  3. Report to the management any unresolved problems.

Training:

  1. Responsible for proper training of the customer
  2. Responsible for being properly trained.

Receivables & Finances:

  1. Responsible for getting the acceptance documents for final payment
  2. Provide help to the sales coordinator to collect any remaining funds.
  3. Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair.

Other issues for Operation:

  1. Participation on request to technical seminars or shows
  2. Provide all the necessary information to the sales coordinator to update the customer database.
  3. Provide all the necessary information to the sales coordinator to update the user list.
  4. Other duties as assigned.

Educational Qualifications / Experience

  1. Minimum Required Experience: 2-3 year(s)
  2. Minimum Qualification: OND / HND / B.Sc qualification in Computer Science, Electrical / Electronics Engineering.

Requirements:

  1. Ability to work in adverse setting and climatic conditions
  2. Sound ability to diagnose problems with existing equipment and fixing them
  3. Ability to interpret technical issues through the non-technical description provided by their customers
  4. Ability to communicate fluently with the customers and should possess good customer service skills
  5. Enthusiastic, passionate, patient and should be a critical thinker
  6. The candidate should possess good logical skills and the ability to prioritize tasks
  7. The candidate should possess a pleasant disposition with the capability to be authoritative when necessary.
  8. Candidate should have clear and effective oral and written communication skills in the English language.
  9. Candidate should possess thorough knowledge and understanding of principle discipline and peripheral subjects.
  10. Candidate must have strong coordination, organization, and liaison skills.
  11. Candidate would manage any kind of technical work at the field even with little supervision.

Application Closing Date
5th July, 2021.

Method of Application
Interested and qualified candidates should send their CV to: hr@talentsandskills.net copying recruitment@talentsandskills.net using the Job Title as the subject of the email

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