Willers Solutions Limited – Our client, a reputable Electronics Company is recruiting to fill the position below:
Job Title: Customer Care Executive (Female)
Employment Type: Full-time
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
- Min of 3 years Cognate experience as Customer Care Executive
- MUST be very good in using Microsoft Excel
- MUST be able to communicate in English
- Active listening
- Conflict resolution
- Effective communication
- Quick thinking
Application Closing Date
30th March, 2021.
How to Apply
Interested and qualified candidates should forward their CV ‘MS Word Forms’ to: email@example.com using ‘Customer Care Executive’ as subject of the mail.
Note: only qualified candidates will be shortlisted