Vacancy: Customer Care Executive (Female) at a Reputable Electronics Company – Willers Solutions Limited

Willers Solutions Limited – Our client, a reputable Electronics Company is recruiting to fill the position below:

Job Title: Customer Care Executive (Female)

Location: Lagos
Employment Type: Full-time

Job Description

  1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support.

Qualifications

  1. Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
  2. Min of 3 years Cognate experience as Customer Care Executive
  3. MUST be very good in using Microsoft Excel
  4. MUST be able to communicate in English

Skills:

  1. Active listening
  2. Adaptability
  3. Attentiveness
  4. Conflict resolution
  5. Creativity
  6. Decision-making
  7. Effective communication
  8. Empathy
  9. Open-mindedness
  10. Patience
  11. Quick thinking
  12. Responsiveness
  13. Timeliness

Benefits

#70,000 monthly
Staff Bus
Free Lunch
HMO
Application Closing Date
30th March, 2021.

How to Apply
Interested and qualified candidates should forward their CV ‘MS Word Forms’ to: jobs@willerssolutions.com using ‘Customer Care Executive’ as subject of the mail.

Note: only qualified candidates will be shortlisted

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